TERMS and CONDITIONS
Welcome to the Doug Heslep Fine Art Collection website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use. If you disagree with any part of these terms and conditions, please do not use our website.
Doug Heslep Fine Art / Heslep Studios, LLC (or "DHFA", "we") operates the services outlined on the website: www.dougheslepfineart.com. The terms "you", "your", or "user" refer to a customer using the online print ordering service. All orders accepted by Doug Heslep Fine Art are subject to the following Terms & Conditions of Sale.
DHFA utilizes professional giclee' printing methods and all prints are referred to as an 'edition or editions' from here on.
Authenticity & Copyright Information
This website and all images/photographs displayed therein are copyright of Doug Heslep. (© Doug Heslep 1978-2016). All rights reserved. Reproduction, modification, distribution or replication of the photographs without the photographer’s express WRITTEN permission (including any attempt to print an image directly from the website, or to copy and appropriate a digital version of any image) is strictly prohibited. The sale of any item made by DHFA does not relinquish any/all intellectual and/or aesthetic properties of the artwork, whether in its entirety or portions thereof, and is considered property of the artist, forever and into eternity, and is strictly protected under all current U.S. Copyright Laws. Any and all infractions per se will be prosecuted.
Use of this Website
It is the user’s responsibility to check that the details of any orders placed using this website are correct before submitting the contents of an order basket to our payment system. DHFA can accept no responsibility for inaccurate orders made by the user. Should you notice a discrepancy in any correspondence sent to you after payment, it is your responsibility to notify us immediately. We can accept no responsibility for any emails (including order confirmation emails) that are directed to a users spam/junk mailbox. Please ensure you monitor your spam/junk mailbox after placing an order and mark any correspondence from firstname.lastname@example.org or email@example.com as safe.
Payment for your entire order must be received before printing begins. All payments are made via the online payment system unless otherwise arranged and confirmed with Doug directly. Users must input correct payment details into the PayPal secure checkout. Any failure to do so may result in a delayed or cancelled order. PayPal processes all money transfers via their secure e-commerce system, therefore we can accept no liability for any payment errors incurred through actions beyond our control, but will endeavor to resolve any issues in the unlikely event of a problem.
We reserve the right to refuse any credit card transaction. We reserve the right to cancel any order for any reason. If DHFA cancels an order we will send you an email confirmation of such cancellation and you will not be charged for your order.
Sales Tax & Import Duty
Additional Florida Sales Tax and/or import duty may be payable on your order. If in doubt please check with the relevant authorities before placing an order. Those items for shipment to countries outside of the U.S. may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. Overseas purchasers will be contacted by DHFA with an emailed quote for overseas delivery prices. Any additional shipping and handling fees will be invoiced and must be paid prior to your order being processed. You may cancel the order at that time for a full refund (minus any Pay Pal fees) if you don't want to compensate the difference. Timely responses to any dialogue is necessary.
Delivery Times & Availability
All items are subject to availability and we will inform you as soon as possible if there has been an oversight and any items you have ordered are not available. All orders will be dispatched within 10-14 days of purchase with shipping times additional. Due to postal/customs systems or events beyond our control we can never guarantee delivery times. Please allow additional shipping time if order is placed just before or during any holiday. All United States orders
are sent via USPS or UPS. We can accept no responsibility for items damaged whilst in transit. DHFA certifies that the piece of art has been properly packed and protected. It is advised strongly that you inspect your edition(s) immediately upon delivery. Your package is sent insured with a tracking number provided. A signed return receipt of delivery is mandatory. Any loss or damage is covered by the insurance. FOR INSURANCE PURPOSES YOU MUST REPORT IMMEDIATELY (DHFA will have a confirmed delivery date and time) any visible damage to the piece of art, keeping the original package. Take pictures and forward with your correspondence to firstname.lastname@example.org. Instructions will be forwarded at that time on how to proceed.
Larger editions will be rolled as standard and packaged in Tubes. Smaller enlargements will be packaged in flat shipping envelopes.
ARTWORK: At Doug Heslep Fine Art, we appreciate your adding from our collection to yours and sincerely hope you enjoy your fine art edition more and more as each day passes. But we do understand that sometimes what you receive may not be exactly what you had envisioned. If that is the scenario we invite you to explore another selection from within our collection in replacement of, or if not, return for a full refund, less initial shipping fees as they are non-refundable. Be that the case, notice of intent to return must be in writing via email (email@example.com) or direct postal service WITHIN 7 days of delivery. All returned art for refund must back in DHFA possession within 14 days of initial delivery. DHFA WILL NOT REFUND ON RETURNS THAT ARRIVE AFTER 14 DAYS OF INITIAL DELIVERY AND WILL NOT BE ACCEPTED FROM COURIER. When we ship out your edition(s) they are carefully inspected before and after they are packaged and these inspections are logged. Please ensure that your return is very carefully packaged in the same manner as it was delivered to you. Therefore, we expect to receive your return in the same condition as it was when it left. DHFA will not honor returns should the item arrive back in poor or damaged condition. Marks, dents, creases, etc. are not acceptable and will forfeit your refund. We are also not responsible for return shipping charges or fees, as well as any damaged or lost returns along the way. While you may ship the return by the method of your choice, we highly recommend that you use a faster than standard service with insurance and tracking. We will refund within 7 days of receipt of undamaged artwork.
BOOKS and PUBLICATIONS: There are no refunds on any book or publication order.
Amending or Cancelling Your Order
ARTWORK orders will be put into production within 48 hours after funds have cleared for payment.
If you contact DHFA before your order has been printed you have the right to cancel or amend your order. If your order has been printed there is a 5% restocking charge applicable and will be deducted. If there is a cancellation any fees or charges from Pay Pal, etc., will be deducted.
BOOK and PUBLICATION orders are Printed on Demand by a separate printer and ordered within 24 hours of clearing of funds. A cancellation will have to happen prior to order being placed on my end. Once the order has been placed on my end the sale is FINAL.
Screen to Print Inconsistency
Every computer monitor screen is of a different calibration and will display color and tones in a slightly different way, and therefore DHFA cannot guarantee that the images displayed on screen will EXACTLY match the print or canvas you receive in terms of color or tone. Our intent is for the color and density to match what you see, and in the major majority of cases they will, but all imagery, descriptions and illustrations contained in this website are only intended to give a general idea of the products, and exact specifications may vary slightly.
The final size of each edition live area is dependent on the aspect ratio of the photographed image. The print sizes presented are the actual paper size and not the live image area. There is a minimum two inch paper white border around the entire live image area on all LARGE PRINT sized editions equaling the sizes shown. Since some of the imagery within the DHFA Collection are of a custom crop, the image size vs. paper white border ratio is subject to the artist's preference. This feature also allows for the edition number and artist's signature.
There is a minimum one inch paper white border ADDED to each of the SMALL ENLARGEMENT sizes shown.
This feature also allows your fine art print to be readily available for matting and framing. Though I feel is not necessary because the paper white border creates an automatic matting effect.
Display and Care for your Prints
Prints should be mounted and framed using a reputable local picture framing service. When displaying it is important to choose a location for your prints or canvases that avoids subjecting them to direct sunlight and extremes in temperature or humidity. Even though our products are presented as archival, in most cases up to 100 years of acceptable use, DHFA can accept no responsibility for any damage or degradation in quality of any print after delivery to the customer.
Archival Quality of the Prints
All prints produced by DHFA are printed using genuine Epson archival inks and high quality archival photographic fine art papers and canvases.
Certificate of Authenticity
LIMITED EDITION series have a set number of editions for a given print size and are all numbered and hand signed by Doug Heslep. A certificate of authenticity from DHFA will accompany your edition(s).
Books and Publications
All books and publications are Printed on Demand by a separate printer and are only eligible for refunds if the book hasn't been ordered yet on my end, usually within 24 hours of approved funds . ALL PURCHASES ARE FINAL AFTER ORDER HAS BEEN PLACED ON MY END.