Doug Heslep Fine Art
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Frequently Asked Questions and  Information regarding
the sales and proceedures of Doug Heslep Fine Art.

Quality and Authenticity


What is a Giclée?

Gicl é e (pronounced "zhee-clay") reproductions were originally developed in 1989 as a digital method of
fine art printing. The word Giclée is French for "to spray on" or "to spray ink".  The images are digitally
stored in a computer and finally sent directly to a high resolution, inkjet printer.


This technology provides incredible detail and brilliant color.  The resolution is actually higher than
traditional lithography which results in crisp contrast with rich, intense color.

Unlike lithographs and serigraphs, Giclée printing has undergone extensive, third-party fade-testing. 
While the predicted display life depends on many variables, under typical home or office lighting, and
depending on the papers used, DHFA giclees are estimated to last up to 90+ years without noticable fade. 
We recommend, however, that customers treat their Giclée prints the same as they would any original
piece of art.  You should never expose any type of artwork to prolonged sunlight or other harsh
conditions.  Unless otherwise noted, DHFA produces all artwork via Giclee' technique
.

IMPORTANT INFORMATION, PLEASE READ.

Due to different monitor calibrations, I do not guarantee that the colors will be an exact match with those
you will view within this site, because, in most cases, the actual printed piece will appear more saturated and
vivid.  I adjust and control all colors and density to meet my high standards before I sign and number any print.



What other proceedures and types of media are used for DHFA reproductions?

Currently, all output of DHFA fine art is via the Giclée technique on Fine Art Rag and Canvas.  Though
small quantity limited editions of select imagery from within the DHFA Collection will be availble soon for
the serious collector.  These small limited-editions will consist of hand-printed B&W fiber based prints
and/or Custom Color C-prints for a more "traditional" approach to collecting my fine art.


What quantities are the DHFA Limited Edition Series? 
Is there a Certificate of Authenticity?

All Doug Heslep Fine Art images purchased are Limited Editions and will be limited to a series of
 50, 100, 150, or 250.  Each image will have a corresponding quantity noted within the details
section of that paritcular image found in the Gallery.  All  Limited Edition print will be signed and
numbered and will come with a DHFA Certificate of Authenticity.
Some images may be available on
more than one media type, Fine Art Rag (a subtly textured watercolor paper with brilliant color
display) and/or Canvas (higher contrast with vibrant color display). Canvas prints come with a
bonus "continuous image" 2 inch border for optional "gallery style" canvas frame stretching. 
This is a budget minded approach to exhibiting your fine art Canvas.
The archival digital process utilizing Epson Ultrachrome pigment inks is of museum quality.



Purchasing Prints

(Prints are sold for non-commercial usage only, copyrighted)

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What procedures and/or payment methods are available to purchase a print?

Prints can be purchased online with a credit card via PayPal secure transactions. Select the size print
and/or media type. Click on the "Add to Shopping Cart” button located below each image to place order.
 
Please note, for your protection we will only ship when a print is purchased with a "secure address."
This means that the address on the PayPal account matches the shipping address. If you are purchasing
the print for a gift and would like it shipped to a different address simply process the PayPal transaction
with your account address and then contact us through our "Contact" page and let us know the
address you would like the print shipped to.

Sales tax of 6.0% for Florida residents only will be added to your order upon checkout.

We also accept money orders and personal checks.  Prints will ship as soon as funds have cleared our bank.
Be thorough with order by including name and description of image ordered.  Printing out the jpeg image
file found on the DHFA website and including it within the order is recommended.  Include name, mailing
address, phone number, and e-mail addy.  We have found it best to make email contact regarding
these kinds of orders once you have mailed it to us, we will reply with a
confirmation once order has been received. 

Send orders and make payment to:

HESLEP PRODUCTIONS, INC.
214 3rd Street
Fort Myers, Florida
33907




Shipping

How will my order be shipped?

In most cases, your order will be shipped via U.S. Postal Service registered mail.  
Images are professionally packaged and protected in a sturdy shipping tube/box.

Do you ship outside the US?

Yes.  We ship to most countries outside the US.  International shipping rates apply. 


How long will it take to receive my order?

 Your art will be shipped upon successful receipt and payment of your order. 
Though you may receive it sooner, please allow 10-14 days for delivery.
You can contact me if you want to inquire about other methods of delivery. 


Refunds / Guarantee

What if the art I purchased from DHFA doesn't fit my decor, etc, and I want a refund?

If you are not delighted with your photographic fine art print/canvas, just return it to us within 
7 days of receipt/delivery for a full refund of the purchase price.  All deliveries will require signature,
thus documenting delivery date. The return postmark/shipping receipt will be your proof of date 
of return, No refunds after 7 calendar days.  The print must be returned in perfect condition
and in its original package.  Sorry we cannot refund shipping costs
.

Please send any returns with proper amount of insurance.  Any damage to print during return shipping
without insurance added will automatically forfeit refund. 
Please be sure to provide DHFA with the tracking
number for your return shipment via e-mail, info@dougheslepfineart.com.  The tracking number allows
you and I to track the return shipment, as well as acknowledging shipment date.



Viewer's Questions and Comments

Why do the women in your nudes seem to glow?

I have been asked by many people this question, so as I mentioned on my Gallery intro page,
I utilize digital technology and embrace it tightly.  Each and every one of my nude form images
have been given hours/days of enhancement as I "blend" the entire skin area with a cloning
technique special to my own taste and quality demands.  It is a tedious task, but it allows me
to retain the detail and identity of each individual while creating a softening "glow" overall...   
taking away visual imperfections found within us all...   applauding the beauty both
inside and out of each and every woman I capture thru my lens.

A perpetual applaud of woman.

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Other Questions/Comments?